This course is intended to encourage learners to understand office processes and its organisation for the effective management of an office and hence an organisation. It also enhances competencies that the learner might already have through practice in their workplace leading the learner to be more professional in the implementation of his/her duties regarding administration, secretarial work and personal assistance to managerial roles.
Module 1 The professional duties of a personal assistant, secretary and administrative assistant (2 ECTS)
Module 2 Verbal and Non Verbal Communication (2 ECTS)
Module 3 Documentation and Management of Information Systems (3 ECTS)
Module 4 Written Communication, Forms and Business Documents (3 ECTS)
Module 5 Business English (3 ECTS)
Module 6 Telephone skills and use of social media (2 ECTS)
Module 7 Meetings and Time Management (2 ECTS)
Module 8 Supply and Maintenance of Office Supplies including Health and Safety (3 ECTS)
Module 9 Reception Work, Visitors and Appointments (2 ECTS)
Module 10 Basic Accounting and Financial Principles (3 ECTS)
Module 11 Assertiveness and Customer care (3 ECTS)
Module 12 Basic Principles of Management (2 ECTS)
The assessor can chose to use the following methods of assessment:
This course is presently online and lessons are starting in the coming weeks.
Send an e.mail to email@example.com for more information