​Award Certificate 

This course is intended to encourage learners to understand office processes and its organisation for the effective management of an office and hence an organisation. It also enhances competencies that the learner might already have through practice in their workplace leading the learner to be more professional in the implementation of his/her duties regarding administration, secretarial work and personal assistance to managerial roles.

Module 1        The professional duties of a personal assistant, secretary and administrative assistant (2 ECTS)
Module 2        Verbal and Non Verbal Communication (2 ECTS)  
Module 3        Documentation and Management of Information Systems  (3 ECTS)
Module 4        Written Communication, Forms and Business Documents   (3 ECTS)
Module 5        Business English (3 ECTS)
Module 6        Telephone skills and use of social media (2 ECTS)
Module 7        Meetings and Time Management (2 ECTS)
Module 8        Supply and Maintenance of Office Supplies including Health and Safety (3 ECTS)
Module 9        Reception Work, Visitors and Appointments (2 ECTS)
Module 10      Basic Accounting and Financial Principles (3 ECTS)
Module 11      Assertiveness and Customer care (3 ECTS)
Module 12      Basic Principles of Management (2 ECTS)

Method of assessment

The assessor can chose to use the following methods of assessment:

  • Worksheets
  • Logbooks including Self-Evaluation and Self-Reflection
  • Professional discussion
  • Observation visits and
  • Porfolio of evidence
  • Assignment
  • Group work
  • Presentation
  • Examination  (Essay format/Short Answers/Multiple choice tests)
  • Role play

  • Course level:            MQF  level 4
  • Credits:                   30 ECTS


Euro 980 payable Euro 400 on application and the balance in instalments of Euro 200. This includes a payment by instalment charge which is a one time fee of Euro 59 or Euro 980 on application. Fee includes tuition, course material, exams and certification

Course duration:     6 months part time – lesson once weekly plus 300 hours of supervised practice hours

At the end of the course the student should be able to:

  • Follow health and safety policy and procedures;
  • Evaluate own learning;
  • Apply knowledge;
  • Demonstrate and understanding of the work of the personal assistant, secreatary and office assistant;
  • Work within a team;
  • Choose among options such as travel options, financial options and communication methods;
  • Collaborate with others in a work setting;
  • Ensure the smooth running of the office;
  • Be responsible for own work station;
  • Follow and execute instruction;
  • Prepare plans and other documents;
  • Represent superiors and co-workers;
  • Comply with legal requirements.  

This course is presently online and lessons are starting in the coming weeks.

Send an e.mail to info@futurefocus.com.mt for more information

Administrative/Personal Assistant/Secretarial Duties